Help Center

Frequently Asked Questions

Please use the below FAQ to resolve your query.

My internet is slow

There can be a few reasons that your internet is slow. One of the most common issues are that some of your other devices are using all of your allocated bandwidth. To test this, disconnect all of your devices from your router and only have one devices connected, preferably a computer that can connect directly to your router with an Ethernet cable. You can then run a speed test from our website.

My internet is slow over WiFi

This can probably be caused by your signal strength, do a speed test from our website on your device standing next to the router with no objects in between it. Far distances and objects in between like walls can decrease your signal strength, if that is the case you require a range extender that can amplify the signal thru out your entire premises, should you require one please contact us to get you sorted.

My device is losing connectivity over WiFi

This can either be caused by your signal strength or by interference inside your premises. Try to be closer to your router when using your device to see if there is an improvement. If that is the case you require a range extender that can amplify the signal thru out your entire premises, should you require one please contact us to get you sorted.

I have a dead spot on my premises

You require a range extender that can amplify the signal thru out your entire premises, range can be affected by objects in between and long distances, should you require one please contact us to get you sorted.

I have no internet

The first step is to reboot the equipment, lets start with your wireless radio powering equipment. That will be a small white box with a light on, that has an power cable and a black cable connected to it. Plug it out from the power socket and after 10 seconds plug it back in to the power socket and wait for about 2 minutes for the equipment to boot up. If you still do not have internet do the same with your router. That is a bigger box with antenna’s on top of it, plug the power cable of the router out from the power socket and after 10 seconds plug it back in to the power socket and wait for about 2 minutes for the equipment to boot up.

I still have no internet

Make sure your wireless radio is powered on and then send a request at the form below. This will enable us to log in to your radio and start the fault finding process. Do not try to reset any equipment as their settings will be lost and we will then have to send out a technician to set it up again. Please include your account number to speed up the process to assist you.

How do I upgrade or downgrade my line?

This is an easy process, just use the form below and select the package you want. If you downgrade your line it will take effect at the first day of the new month, if you upgrade your line you will receive a pro rata invoice after processing and once paid your line will be upgraded. Please include your account number to speed up the process to assist you.

Where do I find my account number?

You can find your account number on your monthly invoice at the top right hand side under Reference. The number format is “AS-****” with your own unique number in the place of the asterisks.

My account have been suspended

All you need to do is make a full payment on your account including the R 250.00 re connection fee and send your proof of payment to admin@airspeed.co.za, your account will be reactivated with in 48 hours. We suggest setting up a debit order with us, you can download a debit order mandate under Information at the bottom of the website and send it to admin@airspeed.co.za.

My debit order bounced

You will have to make a manual payment as per your invoice, if your account was already suspended you will have to include the R 250.00 re connection fee. Please see the “My account have been suspended” tab if this is the case. If your debit order bounces more than 3 times you will be notified and removed from the debit order system.

I need to cancel my line

We understand that unforeseen situations can happen, all you need to do is send an E-Mail to admin@airspeed.co.za with a 1 month notification in advance to cancel your line. Please include your account number to speed up the process to assist you.

I have lost my application form

You can download a new form under Information at the bottom of the website and send it to admin@airspeed.co.za.

Technical Support

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